Refund Policy

At Silverinfashion, customer satisfaction is important to us. Please review our refund and return terms carefully before placing an order.

1. Return Eligibility

You may request a return if:

  • The item is unused, unworn, and in original condition.

  • The product is returned in original packaging.

  • A return request is raised within 7 days of delivery.

  • Proof of purchase (Order ID or invoice) is provided.

Returns that do not meet these conditions may be declined.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Customized or engraved anklets

  • Items purchased during clearance or final sale

  • Products damaged due to misuse, improper care, or wear

  • Tarnished silver due to exposure (natural oxidation is not a defect)

3. Damaged / Wrong Product

If you receive:

  • A damaged item

  • A defective product

  • An incorrect product

Please contact us within 48 hours of delivery with:

  • Clear photos or video of the item

  • Order details

We will arrange a replacement or refund at no additional cost after verification.

4. Return Process

To initiate a return:

  1. Email us at support@[yourwebsite].com

  2. Share your Order ID and reason for return.

  3. Once approved, ship the product to the return address provided.

Return shipping charges are the responsibility of the customer unless the return is due to our error.

5. Refund Processing

  • Refunds are processed after product inspection.

  • Once approved, the refund will be issued to the original payment method.

  • Processing time: 5–10 business days (depending on your bank or payment provider).

Shipping charges (if any) are non-refundable.

6. Order Cancellation

  • Orders can be cancelled before dispatch for a full refund.

  • Once dispatched, cancellation is not allowed. You may initiate a return after delivery (subject to eligibility).

7. Silver Care Disclaimer

925 Sterling Silver may naturally tarnish over time due to air, moisture, or chemical exposure. This is not a manufacturing defect and does not qualify for refund.

We recommend storing jewelry in airtight packaging and avoiding contact with water or perfumes.

8. Late or Missing Refunds

If you have not received your refund:

  • Check your bank statement.

  • Contact your payment provider.

  • If still unresolved, email us at support@[yourwebsite].com.

9. Contact Information

For refund-related queries:

Email: support@silverinfashion.com
Phone: +91 70176 50814
Business Address: T.B.-5, 3RD FLOOR, SHREE GURU KRIPA PLAZA, NALA PEEPAL MANDI, NIRALA BAAD, AGRA
State : UTTAR PRADESH
Pincode : 282003